Siebel CTI

Siebel CTI integrates the Siebel Web Client with the CTI middleware and the telephone switch through the Siebel Communications Server infrastructure

Siebel CTI enables an integrated context sensitive “softphone”

The telephone switch provides notification of telephony events through the CTI middleware to the Siebel Communications Server

The Siebel user interacts with the telephone system with the Siebel Web Client

Siebel CTI provides a validated out-of-the-box integration with Siebel CTI Connect for many telephony switch manufacturers.

Siebel CTI provides the Siebel Adaptive Communications API programming layer

Siebel CTI may be used with all Siebel eBusiness base applications