Smartscript for Siebel CRM on Demand

In Siebel CRM on demand, contains a lot of features, one of the features is Siebel CTI, which maintain the connectivity between telephone and the Siebel CRM. Another important feature is Smartscript, this feature help call center agent to communicate to customer based on provided conversation script. This provided script is configured through Siebel Smartscript.

Siebel SmartScript

Siebel SmartScript accelerates agent effectiveness with a workflow-based, dynamically generated user interface that helps guide every interaction with a customer. Siebel SmartScript can be invoked automatically several ways, such as based upon business rules, through screen pops, by Siebel CTI, or programmatically. By providing agents with a complete set of call script tailored to their customers' needs, businesses ensure the quality of calls, prevent data-entry errors, and reduce training times.